Step 1: Pre-Inspection and Pick-Up

We will determine as much as we possibly can about the type of rug and inherent qualities that may affect cleaning. Each rug will be tested for color stability prior to cleaning. We will outline the expected results and cleaning recommendations. Our company will come to your home and pick-up the rug, or you may drop it off.

Step 2: Dry Soil Removal

We use a variety of techniques to “dust” the rugs from the front and back. We utilize the Rug Badger that harnesses over 40,000 harmonic vibrations per minute, which vibrates soil and sediments caught deep in the fibers out of the rugs. Then each rug is vacuumed front and back. This is the most important step in cleaning your rugs…get the loose soil out before the wash begins.

Step 3: Pre-Condition

Depending on fiber content and soiling type, the rug will be pre-treated to emulsify the soils.

Step 4: Pre-Spot and Fringe Protection

Any difficult spots will be pre-treated with various specialty products to increase our success for removal. The fringe is also pre-treated for maximum soil removal.

Step 5: Shampoo

Depending on fiber content and soiling, the rug will again be pre-treated for easy soil removal. Most rugs are cleaned with specialty products designed exclusively for oriental and area rugs. These products are designed to get maximum cleaning while protecting sensitive natural fibers.

Step 6: Rinse or Wash

Depending on the type of rug and condition, the rug will either be rinsed with extraction equipment on both sides or flushed and washed. An example is rugs contaminated with heavy urine deposits. These rugs are flushed several times in order to gain maximum control of eliminating the urine deposits found in the rugs prior to actual cleaning.

Step 7: Speed Dry

Once the soil is rinsed away, the rug is dried flat or hung to dry in a controlled environment. Proper drying is essential to avoid rug damage or shrinkage.

Step 8: Finishing

When the rug is completely dry, it is combed and brushed with soft groomers made especially for area rugs.

Step 9: Post Inspection and Delivery

Our cleaning specialist will give the rug a final inspection and release it for pick up or delivery. Your rug will be wrapped in brown, acid free paper to protect it from dust and other soiling until it is picked up or delivered directly to you. Upon delivery, our service technicians will be delighted to lay the rug back down for you.